We're here to help.
Most answers are below. If yours isn't, write to us and a person will reply, usually within a day.
Write to us
For anything at all: a question, a bug, an idea, or a request about your data. If something went wrong, tell us your iPhone model and iOS version.
You can also reach us through a review on the App Store; replies go to your Apple Account email.
Common questions
I bought something but don't see it.
Make sure you’re signed in with the same account you bought with, then tap Restore Purchases on the purchase screen. If it’s still missing, email us with the date of the purchase.
How do I delete my account?
In the app, go to Settings, open your profile and choose Delete account. It removes your account and everything tied to it: your charts and birth details, readings, chats and tokens. You can also email us to ask.
Is my birth data safe?
Yes. It is encrypted in transit and at rest, used to draw your chart and write your readings, and never sold.
What does Luna do?
Luna is AstroFate's astrologer, an AI that knows your chart and today's sky. Readings are for reflection and entertainment, not professional advice.
The app crashed or froze.
Close it and open it again. If it keeps happening, email us your iPhone model and iOS version so we can look into it.
Can I use AstroFate without paying?
Yes. Your chart, today's reading, a free tarot card every day and free questions for Luna cost nothing. Premium and longer readings are optional.
Still stuck?
Send us a note. Real people, one inbox.